Category Rick Phillips

Jessie\’s Glove

I do a lot of management training each year for the Circle K Corporation, a national chain of convenience stores. Among the topics we address in our seminars is the retention of quality employees – a real challenge to managers when you consider the pay scale in the service industry. During these discussions, I ask the participants,

\”What has caused you to stay long enough to become a manager?\” Some time back a new manager took the question and slowly, with her voice almost breaking, said, \”It was a $19 baseball glove.\”

Cynthia told the group that she originally took a Circle K clerk job as an interim position while she looked for something better. On her second or third day behind the counter, she received a phone call from her nine-year old son, Jessie...